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[ShopeeFood Delivery Partner] Understanding the Tiering Model for Delivery Partners
The Tiering Model will categorise Delivery Partners into several tiers. This model is applicable to all ShopeeFood registered Delivery Partners.
Your category will be determined based on the following factors:
Delivery Partner Categories
How to Check Your “Tier”?
Please refer to the diagram below for an example screenshot of the tiering system and where to find the information.
The diagram below shows additional information where you can refer to frequently asked questions related to the tiering system.
The diagram below shows additional information to help you better understand the features of the tiering system.
Why hasn’t my tier increased?
Situation: Azzam is in the Pro category with a completion rate of 95% and a Driver Rating of 4.9. Why hasn’t Azzam moved up to the Supreme category?
Answer: Although Azzam meets all the Rating criteria, he likely hasn’t reached the required number of orders to advance to the Supreme category.
Why did my tier drop?
Situation: Jeremy is in the Supreme category this week and has met the required number of completed orders. However, Jeremy’s tier has dropped to Basic the following week.
Answer: In this situation, it is likely that Jeremy’s Driver Rating fell below 4.9 or/and his order completion rate dropped below 95% during that week. Jeremy needs to improve his rating and meet the specific criteria to move to a higher tier.
Can I skip tiers?
Situation: Raja is in the Basic category this week with a Driver Rating of 5.0 and a 95% completion and acceptance rate. The following week, Raja finds himself in the Supreme category. What caused Raja to skip the Pro category and go straight to Supreme?
Answer: Yes. Raja moved to the Supreme tier the following week because he met the order quantity criteria for the Supreme tier in the previous week. The order quantity criteria vary by state and will be updated from time to time.
Why didn’t my tier increase even though I have met the criteria?
Answer: Your new tier will be displayed every Monday on a weekly basis. If you encounter issues with your tier, please contact customer service.
If you have any questions, you can contact our Customer Service team via Live Chat.
