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[ShopeePay] What is Kill Switch?
English | Bahasa Malaysia
The Kill Switch is a security feature that will be introduced starting from 31 December 2024, it is a user-managed feature that allows you to promptly deactivate your ShopeePay wallet during emergencies, such as losing your phone or if you suspect unauthorised access.
When the Kill Switch is activated, these functions will be disabled:
When the Kill Switch is activated, these functions will be disabled:
ShopeePay Wallet Services | ShopeePay Account Services | Merchant Payments |
· Top up of ShopeePay balance including Auto Top Up · Transfer of funds · Sending or receiving of ShopeePay Ang Bao | · PIN & Biometrics related functions such as setting up and changing PIN · Submitting eKYC | · All modes of payments via ShopeePay and SPayLater including Linked Payment Methods · Changing of payment method priority for Sequential Payment |
To activate the Kill Switch, you may follow these steps:
Via ShopeePay App:
Step 1: Go to the Me page
Step 2: Tap Account and Security
Step 3: Select Kill Switch
Step 4: Select a Reason and click Confirm
Step 5: Click Confirm again
Via Shopee App:
Step 1: Go to the Me page and tap ShopeePay
Step 2: Tap Me to enter the ShopeePay Me page
Step 3: Tap Settings
Step 4: Select Kill Switch
Step 5: Select a Reason and click Confirm
Step 6: Click Confirm again
To deactivate the Kill Switch, you will need to submit a request via our web form for security verification. Please refer to the steps below:
Via ShopeePay App:
Step 1: Go to the Me page
Step 2: Tap Account and Security
Step 3: Select Kill Switch
Step 4: Select Reactivate ShopeePay Account. You will be redirected to a secure web form
Step 5: Fill in the required details and submit the form
Step 3: Select Kill Switch
Step 4: Select Reactivate ShopeePay Account. You will be redirected to a secure web form
Step 5: Fill in the required details and submit the form
Via Shopee App:
Step 1: Go to the Me page and tap ShopeePay
Step 2: Tap Me to enter the ShopeePay Me page,
Step 3: Tap the Settings
Step 4: Select Kill Switch
Step 5: Select Reactivate ShopeePay Account. You will be redirected to a secure web form
Step 6: Fill in the required details and submit the form
Step 4: Select Kill Switch
Step 5: Select Reactivate ShopeePay Account. You will be redirected to a secure web form
Step 6: Fill in the required details and submit the form
⚠️ Note:
- If you have a ShopeePay refund that is pending when the Kill Switch is activated, this will not be affected. The refund will be processed as usual and will be refunded to your ShopeePay balance.
For more information, please refer to the Kill Switch FAQ.
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