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[ShopeePay] Kill Switch FAQ

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1. How do I activate the Kill Switch?

To access and activate the Kill Switch, follow these steps below:

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Step 1: Click on the Settings ⚙ icon

Step 2: Select Kill Switch

Step 3: Select a Reason

Step 4: Click on Proceed

Step 5: Click on Confirm

2. How will I know if my Kill Switch has been activated?

When you have activated the Kill Switch, you will receive a push notification informing you that your Kill Switch has been successfully activated.

3. What should I do if I receive a push notification stating that my Kill Switch has been activated, but I did not perform this action?

If you did not perform this action, please reach out to customer support for assistance.

4. What happens after I activate the Kill Switch?

Wallet Services	Account Services	Merchants
· Top up of ShopeePay balance including Auto Top Up · Transfer of funds · Sending or receiving of ShopeePay Ang Bao	· PIN & Biometrics related functions such as setting up and changing PIN · Submitting eKYC	· All modes of payment via ShopeePay including Linked Payment Methods · Changing of payment method priority for Sequential Payment

5. Does activating the Kill Switch delete my account?

Activating the Kill Switch will not delete your account. It is simply a measure to freeze your account by disabling any transactions or activities, helping to safeguard it against unauthorised access.

6. Does activating the Kill Switch affect the funds in my account?

Activating the Kill Switch will not affect the funds in your account. However, you will not be able to use or access the funds in your account until the Kill Switch has been deactivated.

7. Would I be able to view my account balance and transactions once the Kill Switch is activated?

Yes, you will still be able to view your account balance and transactions on the ShopeePay homepage.

8. How can I deactivate the Kill Switch?

To deactivate the Kill Switch, please refer to the steps below:

Step 1: Click on the Settings ⚙ icon
Step 2: Select Kill Switch
Step 3: Select Deactivate Kill Switch
Step 4: Submit verification/documentation

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