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[Shopee Rewards] Shopee Rewards FAQ
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1. What is Shopee Rewards?
Shopee Rewards is a loyalty program where Shopee-registered buyers may be able to enjoy benefits based on their achievement of specified qualifying criteria as described in Shopee Rewards Terms and Conditions.
Shopee users will automatically become a members of the program upon signing up for a Shopee account.
Shopee users must fulfil both qualifying criteria (as stated on Shopee and as may be revised by us from time to time) of Completed Orders and the Minimum Amount Spend (in MYR) as illustrated in the table below, during the 6 - month qualifying period to earn qualifying points for the respective tiers: 1 January to 30 June, 1 July to 31 December.
Tier Up Requirements | Classic | Sliver | Gold | Platinum |
Minimum Orders Required | 0 | 10 | 30 | 50 |
Minimum Spend Required | 0 | 500 | 2,000 | 4,000 |
2. What do Minimum Spend and Completed Orders mean?
- Minimum Spend: The total amount spent on completed orders.
- Completed Orders: Only includes orders marked as received. Orders that are refunded, cancelled, or in transit are not counted.
3. How is my tier determined?
All users start at the Classic tier and can level up by meeting the required Minimum Spend and Completed Orders for each tier.
To qualify for a tier upgrade, both Minimum Spend and Completed Orders must be met within the current accumulation period.
4. Where can I check my current tier?
You can check your current tier on your Rewards page. There are multiple points of access, including in the Me tab, next to your user name where you will see your Rewards tier.
5. When will my tier be upgraded if I meet the Minimum Spend and Completed Orders?
Once you meet the requirements, your tier will be upgraded immediately, allowing you to enjoy the next-tier benefits. You do not have to wait till the start of the next cycle.
6. What benefits do I get for each tier?
You can check the tier benefits on our Shopee Rewards Help Center Article. The higher the tier, the higher the rewards!
7. How long does each cycle last?
Each cycle lasts six months, reset every January and July. You must achieve both completed orders and GMV to qualify for your respective tiers at the point of reset.
8. Are tier benefits applicable to all Shopee purchases?
Tier benefits vary by vouchers. Please refer to the voucher’s terms and conditions for details.
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