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1. How do I link my device for secure device binding?

To link your device, please follow these steps:

Step 1: Go to the Me tab on the ShopeePay App

Step 2: Click on Tap Secure OR;

Step 3: Click on Link Device

Step 4: Click on Link Now

Step 5: Enter your 6-Digit ShopeePay PIN

Step 6: Click on Start Facial Verification 

Step 7: Click on OK

If it doesn’t work, kill the app and restart again.

2. Why does my secure device binding flow require more steps as stated above? 

Secure device binding may result either in two flows:

• The 6-digit PIN and facial verification
• The 6-digit PIN, ID verification and OTP

 
Step 1: Go to the Me tab on the ShopeePay app

Step 2: Click on Settings 

Step 3: Click on Link Device 
Step 4: Click on Link Now
Step 5: Enter your 6-digit ShopeePay PIN 
Step 6: Select your IC Type
Step 7: Fill out your ID Details

Step 8: Click on Next

Step 9: Enter the Verification Code 

Step 10: Click on OK
 
3. Why am I unable to proceed with the app and stuck at the secure device binding page? 

To fix this issue, kill the app or restart the app. Once completed, users can proceed with secure device binding or app utilization.
 
4. What should I do if I encounter a KYC revision error? 

If you encounter a KYC revision error (as per the screenshot shown below), try closing the app completely or restarting it. By doing so, it should allow you to proceed with the secure device binding process. If the issue persists, please reach out to the customer service for further assistance in resolving the problem.

For any additional inquiries or to learn more about Tap Secure, feel free to visit this link.