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[On-Time Guarantee] How do I claim my On-Time Guarantee voucher?
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How to claim the On-Time Guarantee voucher?
Step 1: Got to the Me tab
Step 2: Click on My Purchases
Step 3: Select the late order under the To Receive tab
Step 4: Click on Claim
Step 5: Click on Use
Step 2: Click on My Purchases
Step 3: Select the late order under the To Receive tab
Step 4: Click on Claim
Step 5: Click on Use
Step 6: Click on T&C to view details of the voucher
Step 7: Click on Use Now
Step 7: Click on Use Now
Step 8: Click on Go To Cart
Step 9: Check Out with your On-Time Guarantee Voucher
What are the criteria for claiming the On-Time Guarantee voucher?
Late Order means the order's first valid delivery is not attempted by the exact day of the On-Time Guarantee Date. Shopee may not be responsible for any delays or first valid delivery issues in your order which includes:
If none of the above scenarios apply to your situation, please contact our customer service via the channels below for assistance.
- The buyer clicked on Order Received before the order met the On-Time Guarantee Date
- The buyer did not claim the voucher within the voucher claim period
- Orders that have been cancelled or submitted for a Return/Refund request
- Other buyer-related reasons include (but are not limited to):
- Delivery address-related issues - Incorrect address/the recipient is not at the delivery location/change of delivery address or collection point
- The recipient is uncontactable - Incorrect contact information or the recipient is not reachable
- The recipient has requested to reschedule the delivery
- COD payment issues
- Bad weather conditions or natural disasters
If none of the above scenarios apply to your situation, please contact our customer service via the channels below for assistance.
💡 Note:
- On-Time Guarantee is only available for Shopee Supported Logistics channels
- Please note that you can only use either the On-Time Guarantee voucher or Free Shipping discount per checkout
- Each user can only use this voucher once per order, regardless of the number of accounts owned by the user
- The On-Time Guarantee voucher is only valid for 7 days from claim date
- Please keep in mind that you will not be eligible for the On-Time Guarantee voucher if you click on the Order Received button before your order meets the On-Time Guarantee Date.
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