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[Overseas Transfer] Sending Funds - Receive Method by Credit into Bank Account

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1. How to send money overseas with Overseas Transfer via the Credit into Bank Account method on ShopeePay?

Please see below for the step-by-step guide:

Step 1: Click ShopeePay

Step 2: Click Transfer

Step 3: Click Overseas Transfer

Step 4: Click Send Money

Step 5: Choose receiving country and currency, then select receive method for your recipient

Step 6: Enter the Send amount either in MYR or receiving currency equivalent

Step 7: Acknowledge to Anti-fraud warning

Step 8: Add a new recipient or select a recipient from your past transactions

Step 9: Enter recipient details

Step 10: Agree to transaction amount, fees and foreign exchange rate applied by clicking Next

Step 11: Acknowledge to the Terms and Conditions by ticking the checkbox and then click Next

Step 12: Enter your Shopeepay PIN and share the receipt the transfer to your recipient

2. When will the money be credited to the beneficiary's bank account?

Money will be credited into the beneficiary's bank account within 1 – 5 working days.

3. What can I do if my beneficiary’s bank account did not receive the money?

You (sender) are required to call Western Union toll toll-free helpline at 1800-81-3399 to check for further details.

4. What can I do if the money transfer has been rejected by the beneficiary’s bank?

You may contact the ShopeePay helpline for issues relating to Overseas Transfer via chat or call, and our Customer Support agent will reach out to you shortly. You may also call Western Union toll toll-free helpline at 1800-81-3399 if you face any issues relating to this matter.

5. Will I receive any SMS notifications once my beneficiary has successfully received the money transfer into their bank account?

No. There will not be any SMS notifications sent to the sender when the money transfer is successfully credited into the beneficiary’s bank account. Alternatively, you can check the status of the Overseas Transfer under Transaction History via the Shopee App.

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