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[Overseas Transfer] Sending Funds - Receive Method by Credit into Western Union Supported E-Wallet Overseas

English | Bahasa Malaysia

 

1. How to send money overseas with Western Union via the Credit into Western Union Supported E-Wallet method on ShopeePay? 

Please see below for the step-by-step guide: 

 

 

Step 1: Click ShopeePay

Step 2: Click Transfer 

Step 3: Click Overseas Transfer

Step 4: Click Send Money 

Step 5: Choose receiving country and currency, then select receive method for your recipient 

Step 6: Enter the Send amount either in MYR or receiving currency equivalent 

Step 7: Agree to transaction amount, fees and foreign exchange rate applied by clicking Next 

Step 8: Acknowledge to Anti-fraud warning 

Step 9: Add a new recipient or select a recipient from your past transactions

Step 10: Enter recipient details 

Step 11:Then click Next

Step 12: Acknowledge to the Terms and Conditions by ticking the checkbox

Step 13: Then click Next

Step 14: Enter your ShopeePay PIN

Step 15: Share the receipt of the transfer to your recipient

   
2. When will the money be credited into the beneficiary's e-wallet? 

Money will be credited into the beneficiary’s e-wallet within 1 – 5 working days. 
    
3. What can I do if my beneficiary’s e-wallet did not receive the money? 

You (sender) are required to call Western Union toll-free helpline at 1800-81-3399 to check for further details. 
    
4. What can I do if the Overseas Transfer has been rejected by the beneficiary’s e-wallet?

 
You may contact the ShopeePay helpline for issues relating to Western Union Overseas Transfers via chat or call and our Customer Support agent will reach out to you shortly. You may also call Western Union's toll-free helpline at 1800-81-3399 if you face any issues relating to this matter. 
    
5. Will I receive any SMS notifications once my beneficiary has successfully received the money transfer into their e-wallet? 

No. There will not be any SMS notifications sent to the sender when the Overseas Transfer transaction is successfully credited into the beneficiary’s e-wallet. Alternatively, you can check the status of the Overseas Transfer transaction under Transaction History via the Shopee App.