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[Overseas Transfer] Overseas Transfer - Fraud Awareness FAQ
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1. What are the warning signs of a potential money transfer fraud?
2. Who is most at risk for money transfer fraud?
- Someone you don’t know asks you to remit money to them
- Someone asks you to deposit a cheque and remit a portion of the money to them
- Someone pretends to be a friend or relative and calls in a crisis, asking you to remit money immediately.
- Someone tells you you've won a prize or contest that you don't remember entering, and asks you to remit money to pay fees, taxes or customs.
2. Who is most at risk for money transfer fraud?
Everyone is at risk. Fraudsters target everyone, but they especially look for people who appear to be vulnerable, greedy or do not know about scams and are trusting of others.
3. Are there risks to money transfer services?
Yes, when sending money to someone you don't know, transferring money is the same as sending cash. Once it is sent, you can't get it back.
4. What do I do if I've been scammed?
Once your Send transaction has been completed, ShopeePay and Western Union will not be able to reverse the transaction as cash has been paid out. Please perform the following steps to prevent others from falling victim to similar schemes:
- Please make a police report at your nearest police station
- Please make a report via the ShopeePay Customer Support via the in-app chat
- Please report the scam to the Malaysian Communications and Multimedia Commission (MCMC)
- Be cautious of further scams
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