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[SLoan Xtra] How do I reach out to Shopee Customer Service?

English | Bahasa Malaysia

Option 1: Contact via Live Chat 💬 
  1. Open the Shopee App and tap on the Me icon (bottom right).
  2. Scroll down and select Chat with Shopee.
  3. In the chat bar, type “Live agent”.
  4. Tap Chat with Agent to proceed.
  5. Select your role (Buyer, Seller, or ShopeeFood User).
  6. Choose your topic or issue, and you’ll be connected to a Shopee Customer Service agent.
 
Option 2: Contact via Internet Call 📞  
  1. Open the Shopee App and tap on the Me icon.
  2. Scroll down and select Help Center.
  3. Tap Internet Call.
  4. Select Buyer or Seller.
  5. Choose your inquiry type.
  6. Tap Speak with an agent.
  7. Select your preferred language.
  8. You’ll be connected to a Shopee Customer Service agent.

 

SLoan Xtra is a service provided by Monee Capital Malaysia Sdn. Bhd. (formerly known as SeaMoney Capital Malaysia Sdn. Bhd.).

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