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[My Account] How to reinstate your Shopee account?

If you find your account blocked due to suspicious activities on your account or did not violate any of Shopee’s policies, kindly follow the steps below to have your account reinstated.

 

a. Users who are unable to Login to their Account 🔓 

 

 

Step 1: Go to the Me tab 
Step 2: Click on Help Center

Step 3: Click on Chat
Step 4: Type Live Agent 
Step 5: Click on Chat with agent 
Step 6: Select the topic as Account and Security

Step 7: Select your preferred Language
Step 8: You will then be redirected to a live chat agent

Prepare to send the following supporting documents if requested:
 

• An image of your identification card
• A selfie holding your IC
• A copy of the latest bank statement
• A screenshot of the login error message

 

⚠️ Note:

 

• Please remember to select Account and Security as the enquiry type to be redirected to a Shopee live chat agent. 

 

b. Users who are able to Login to their Account 🔑 

 

 

Step 1: Go to the Me tab 
Step 2: Click on Chat with Shopee 
Step 3: Type Appeal for Account
Step 4: Select Shopee Account
Step 5: Click on Check Account
Step 6: Enter your Phone Number or Email Address 
Step 7: Click on Confirm

Step 8: Click on Upload Documents

Step 9: Fill out the Account Reactivation Form

 

⚠️ Note:

   

• Please remember to type Appeal for Account
• Our agents will get back to you once they have investigated the submitted documents