Available for selected products and sellers only
Delivery within 5 hours after the order is paid between 10:00AM - 3:00PM
Orders paid after 3:00 PM will be delivered the following day
If you don’t see Instant Delivery at checkout, your address may be outside the serviceable area or more than 30 km from the seller.
3) Product eligibility
Only products that meet all of the following are eligible:
Max weight: 10 kg
Max dimensions: 30 cm (L) × 30 cm (W) × 30 cm (H)
Halal products and ready stock only
Step 1: Click on the Filter icon
Step 2: Select Instant Delivery
Step 3: Click on Apply
Step 4: Click on Buy Now
Step 5: Instant Delivery shipping option on the Checkout page
5) FAQs
(a) Why don’t I see Instant Delivery at checkout?
Your item may be ineligible, or your address is outside coverage / >30 km from the seller.
(b) What happens if no one is available to receive the order?
The delivery will fail, and the parcel will be returned to the seller; no charges to you.
(c) Are there restricted items?
Yes. Prohibited listings aren’t eligible for Instant Delivery. Please refer to the table below:
Prohibited Item | Description |
Firearms and Weapons | Firearms, weapons such as pepper spray, stun guns, etc., and imitations of weapons (anything which has the appearance or is intended to give the impression of being an arm, whether it is capable of discharging any shot, bullet, missile, noxious liquid, gas or other thing, or not). |
Illicit Drugs | Illegal substances, including but not limited to drug-like substances and associated paraphernalia. For more information, please click here. |
National Classified Documents | National classified documents, but not limited to visa, passport, national ID card, driving license, residence permit, work permit, halal-related certifications, or any government / official certification or document not mentioned above. |
Currency / Credits | Currency or credits, including, without limitation, digital currency or credits, and stored value cards. |
Dangerous Goods | Hazardous, explosive, flammable, toxic, radioactive, and corrosive materials. |
Living Things | Animals, wildlife products, human parts or remains, and plants. |
Obscene or Adult Materials | Pornographic, cult publications. |
Potentially Infringing Items | Items, including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may violate certain copyrights, trademarks, or other intellectual property rights of third parties. |
Jewelry and Precious Stones | Precious or high-value stones i.e., diamonds, sapphires, rubies, and Jewellery made from chemical elements i.e. white /yellow gold, silver/sterling silver. |
Batteries | Detachable lithium-ion batteries have a risk of explosion. |
Frozen Items | Goods for which special equipment (i.e., temperature-controlled goods) is required. |
Religious Materials & Artifacts | Religious books and sculptures, i.e., Al-Quran, Bible, etc., and artefacts and relics (objects that can have religious, cultural, or personal significance) |
Non-Halal | Meat, alcohol, animal products, and dairy products that do not meet Isl |
(d) Can I track the movement of the delivery partner that handles my Instant Delivery order in real time?
Yes, you can track your order in real-time when the rider collects your parcel from the seller.
Step 1: Go to the Me tab
Step 2: Click on To Receive
Step 3: Select your Instant Delivery Order
Step 4: Click on Track Driver Location
Step 5: View Shipping Information
(e) What happens if my delivery fails?
If the delivery fails, the parcel will be returned to the seller, and you will receive a full refund.