Need assistance? You can reach Shopee Customer Service directly through the Shopee App via Live Chat 💬 or Internet Call 📞. Both options are free and secure.
⚠️Note:- You can only log in to the Shopee Malaysia app using a Malaysian local phone number.
- Our Telco hotline number has been removed from all Shopee official pages (e.g., Help Center, Seller Education Hub).
- Live support is only available within the app to ensure a smooth and secure experience.
Option 1: Contact via Live Chat 💬
- Open the Shopee App and tap on the Me icon (bottom right).
- Scroll down and select Chat with Shopee.
- In the chat bar, type “Live agent”.
- Tap Chat with Agent to proceed.
- Select your role (Buyer, Seller, or ShopeeFood User).
- Choose your topic or issue, and you’ll be connected to a Shopee Customer Service agent.
Option 2: Contact via Internet Call 📞
- Open the Shopee App and tap on the Me icon.
- Scroll down and select Help Center.
- Tap Internet Call.
- Select Buyer or Seller.
- Choose your inquiry type.
- Tap Speak with an agent.
- Select your preferred language.
- You’ll be connected to a Shopee Customer Service agent.
👉 If you don’t have the app yet, download it now to enjoy quick and secure support anytime!