1. Where do I view my Zurich Wallet Protection policy? You will be able to view your policy on the Shopee and ShopeePay App, under View E-policy, following the path below: Shopee App: Step 1: Go to Shopee App Step 2: Click on the Me tab Step 3: Select Insurance Step 4: Click on the Me tab Step 5: Select My Policies Step 6: Click on Zurich Wallet Protection ShopeePay App: Step 1: Open ShopeePay app Step 2: Click on Zurich Wallet Protection Besides, you will also receive a confirmation e-mail from Zurich or Allianz. 2. Is there a waiting period to be able to submit a Zurich Wallet Protection claim? No. For Zurich Wallet Protection, all coverage benefits come into effect immediately upon the policy's effective date. 3. How do I perform a claim for the Zurich Wallet Protection? Please notify Zurich through the web notification system at https://web.edge.zurich.com.my/login (My Portal). You must submit the notification within seventy-two (72) hours of discovering the loss. 4. What are the documents required to support a claim? To support your Zurich Wallet Protection claim, please prepare and submit the following documents:
A copy of the Policyholder’s ID card
Proof of financial loss
A copy of the police report
Any other relevant supporting documents, if applicable
⚠️Note: The list is not exhaustive, and Zurich has the right to request any additional supporting documents required from you to support your claim, and such supporting documents should be obtained by you at your expense. 5. When do I have to notify Zurich or Allianz of a claim?
Process
Estimated Time
Unauthorised Electronic Transfer Fraud
Within 72 hours after discovery of loss
Unauthorised Transaction (Stolen Card)
Within 90 days after discovery of loss
Unauthorised Online Shopping Fraud
6. When will my policy be terminated? The policy will be terminated automatically on the policy expiry date. 7. Are there any after-sales & claims services offered to customers after insurance purchase? For product information clarifications, purchase journey assistance, and promotion enquiries, please contact us using the Internet Call or the Live Chat features on the online platform. For claim-related and other policy support, please contact Zurich’s customer service at 1-300-888-622 (Call Centre) or callcentre@zurich.com.my (E-mail). For any policy / certificate-related complaint or dispute, please email Zurich at feedback@zurich.com.my.