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Important Reminder: Never share your OTP (One-Time Password) with anyone to ensure the security of your account.

Disclaimer:

Please be aware that Shopee's WhatsApp contacts will only contact you for specific purposes. They will not respond to unrelated messages.

Shopee Official WhatsApp Accounts will not contact you for the following reasons, including but not limited to:

1. Listing violations

2. Lucky winners of lottery prizes/vouchers

3. Asking for personal information

4. Offering part-time jobs

5. Cancel the order and pay outside of the Shopee app

6. Parcel issues

You may receive WhatsApp messages from Shopee for the following reasons: 

For Buyers:

1. OTP/ Account Verification Code.
2. Promotional messages and updates related to your account include reminders about new or expiring vouchers in your voucher wallet, special offers, and more.

For Shopee Sellers, ShopeeFood Riders, Merchants & Partners:

1. To support new sellers in setting up their Shopee stores.
2. To invite selected sellers to participate in exclusive Shopee campaigns.
3. To inform prospective delivery partners about their ShopeeFood delivery partner applications.
4. To send important updates that may impact store operations.

To confirm the authenticity of the message you received, please check the following:

• Verify if the registered account name and phone number match the accounts listed below.
• Look for a green tick next to the account name. (Please note that not all accounts may have a green tick).
• Ensure that the WhatsApp account is a business account.

Please ensure that you are receiving messages from a verified WhatsApp account and be vigilant of scams. Below are the official WhatsApp accounts of Shopee Malaysia:

• Shopee Finance Updates - 601548738217
• Shopee - 60162995171 , 60162995175, 601548738201, 60162995172 , 60162995175, 601548738201, 60162995172
• Shopee Security-  601548738195, 601548738194, 601548738200, 
• Shopee Warehouse Malaysia - 601548738205
• Shopee Seller Notification - 60154873 8209
• ShopeeFood Malaysia Official - 60122568807
• SPX Express MY Official - 601548767322
• Shopee Digital Services - 601546000583
• Shopee MY-SG Direct Programme - 6012-6485871

For further assistance, kindly contact us via the channels at the bottom of the page.