Hi, how can we help?

When your item has arrived at your chosen Self Collection Point, you will receive a notification in the Shopee app, and a WhatsApp will also be sent to the phone number that you’ve inputted upon placing your order. The notification and WhatsApp will display the collection point branch, 6-digit pin code, and the last day for pick-up.

 
At the collection point, you may provide either your 6-digit pin code or the barcode in the link to the agent to retrieve your order details. Before the collection point agent hands over the parcel to you, you’ll need to provide the 6-digit pin code or the barcode in the link to the agent at the Self Collection Point. 

Here’s how you can view your 6-digit pin code and tracking number:

Step 1: Click on the “Me” tab on the Shopee App, and under “My Purchases," select “To Receive."

Step 2: Select your order, and you’ll be able to see your Collection Point address and 6-digit collection pin. 

Note: Your 6-digit pin code and barcode in the link will also be available in the form of a WhatsApp message sent to your mobile phone.

Notes:

• If you have made multiple orders, you will only have to provide either 1 of the 6 digits pin to collect your parcels.
• If you fail to collect your Parcel within seven (7) calendar days of receiving the notification, the item(s) from your Order will be canceled and you will be refunded depending on the payment method used. Click here to know more.