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Shopee Mall products not eligible for the 15-day return include:
- Digital goods - mobile top-up cards, audio/video recordings, software.
- Perishable or quick-to-deteriorate goods - fresh groceries, meat, fruits, vegetables.
- Unreturnable for health/hygiene reasons - cosmetics, swimwear, undergarments.
- Temperature-sensitive items - ice cream, chocolate, dairy products.
- For warrantied items - phones, laptops, monitors.
Return/Refund reasons that are acceptable:
- Wrong Item
- Physically Damaged
- Malfunction/Faulty
- Incomplete/Missing Items
- Counterfeit
- Change of Mind (COM)*
Please refer to 'What are the effective supporting evidence I can submit as evidence for my refund/return request?' when requesting a Return/Refund.
* Please refer to a list of non-returnable item for Change of Mind Return.