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Shopee Mall products not eligible for the 15-day return include:

• Digital Goods - e.g., mobile top-up cards, audio/video recordings, software.
• Perishable or Quick-To-Deteriorate Goods - e.g., fresh groceries, meat, fruits, vegetables and others. 
• Unreturnable for Health/Hygiene Reasons - e.g., cosmetics, swimwear, undergarments and others. 
• Temperature-Sensitive Items - e.g., ice cream, chocolate, dairy products and others.
• For Warrantied Items - e.g., phones, laptops, monitors and others (If faulty, buyers can use authorised service centres)
  

Return/Refund reasons that are acceptable:

• Wrong Item
• Physically Damaged
• Malfunction/Faulty
• Incomplete/Missing Items
• Counterfeit
• I want to return item in original/ sealed condition

* Please refer to a list of non-returnable item for 'I want to return item in original/ sealed condition' Return