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[Shopee Mall Return] What is Shopee’s 15 Days Return Policy?
English | Bahasa Malaysia
Shopee offers a 15-day return period for Shopee Mall products to ensure that you’re completely satisfied with your purchase. The period starts from the date the buyer receives the product.
💡 Tip: You can identify Shopee Mall sellers from 
or 
logo on the product page or seller's profile. To know Shopee Mall products that are excluded from the 15-day return period, click here.
⚠️ Important Note:
- This return policy will be voided if the order has been completed. Make sure you are satisfied with the products received before selecting 'Order Received'.
- The return policy is not applicable if there’s no issue with the product i.e. item is not wrong/damaged/faulty/incomplete/counterfeit.
- Return for ‘Item Does Not Fit (Wrong Size)’ reason is only allowed for certain Mall product categories.
What are the conditions for Shopee Mall returns?
- The product is eligible to be returned
- Shopee Mall's Terms of Service are met
- The conditions for return below are satisfied
| Conditions for return | |||
Return/Refund Reason | In new condition | In sealed condition | Complete (with original free gifts, accessories) | With original tags and labels attached |
Wrong product (e.g. wrong size/color, different product) | ✔ |
| ✔ | ✔ |
Incomplete/missing product* | ✔ | ✔ |
| ✔ |
Damaged/faulty product | ✔ |
| ✔ | ✔ |
*If your initial parcel has missing parts/items, your return does not need to be complete.