Hi, how can we help?

English | Bahasa Malaysia

A. General FAQ

1. How do I search and purchase product protection services on Shopee?
2. What happens after I have purchased the product protection service?
3. How do I search for my purchased Product Protection services on Shopee?
4. How can I submit a claim?
5. Can I cancel my product Protection Service and get a refund?
6. What should I do if I haven't received or lost the service contract/e-certificate?
7. What happens if I raise Returns & Refunds on the items with Product Protection services?

B. Mobile Protection FAQ

C. Cracked Screen Protection FAQ

D. Electronic Protection Service Program FAQ

E. Extended Protection Service Program FAQ

F. Product Care Service Programme FAQ

G. Allergy Protection FAQ