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[ShopeeFood] Why my order is yet to be assigned to a Delivery Partner?
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Why Is There a Delay in Assigning a Delivery Partner?
We understand that delays can be frustrating. Here are some common reasons why your order might not be immediately assigned to a delivery partner:
Why Is There a Delay in Assigning a Delivery Partner?
We understand that delays can be frustrating. Here are some common reasons why your order might not be immediately assigned to a delivery partner:
- High Demand: During peak hours or festive seasons, there may be limited availability of delivery partners due to increased order volumes.
- Traffic & Weather: Adverse weather conditions or heavy traffic can impact the assignment of riders, as they need to navigate safely.
What Can You Do?
- Automatic Cancellation: If a driver isn't found within the specified time, your order will be automatically canceled, and you’ll receive a refund.
- Cancel Your Order:
(a) Immediately After Placement: You have 10 seconds to cancel your order right after placing it. Once the restaurant starts preparing your order, cancellation is not recommended.
(b) If No Driver Is Assigned: You can cancel your order by clicking the 'Cancel This Order' button on your order details page when the option is available.
- Track in Real-Time: Stay updated on the rider assignment progress through real-time notifications.
Why Can’t I Cancel My Order?
- Kitchen's Cooking: Once the restaurant starts preparing your food, cancellation is difficult because they have already invested time and ingredients.
- Driver Assigned: If a driver has been assigned, canceling might not be possible as the driver could already be on their way, which could cause inconvenience.
How Are We Improving?
- More Delivery Partners: We are actively onboarding more riders to minimize wait times and enhance your experience.
- Real-Time Updates: Stay informed with timely notifications about your order status.
- Localized Recruitment: Focus on recruiting delivery partners in areas with high demand to ensure quicker assignments.
- Real-Time Traffic Updates: Use real-time traffic data to help delivery partners avoid congested routes and improve delivery times.
⚠️ Note:
Order cancellation is only possible if the merchant agrees to cancel the order, if the merchant has begun to prepare your order, the cancellation request will be rejected.
For further inquiries about order cancellation, please contact us via the Chat channels at the bottom of the page.
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