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1. What is Mobile Protection?

Mobile Protection protects for new and used mobile phones from accidental physical damage and liquid damage for 12 months.

2. How much is the price of the Mobile Protection Service for my mobile phone?

The price of the Mobile Protection Service varies depending on the price of the mobile phone purchased on the Shopee platform. You may view the price at the checkout page when an eligible mobile phone is being purchased.

3. What does this protection cover?

This Service allows you to claim up to two (2) times the repair cost for accidental and liquid damage within the Service Period, up to the maximum sum assured (equivalent to the purchase price).

4. What does this protection not cover?

Please refer to “General Exclusions” in the Terms & Conditions by clicking ‘Learn More’ for more information.

5. Is there a time limit for filing a claim?

Yes, claims need to be submitted no later than seven (7) working days from the date of the incident causing accidental damage to the mobile phone.

6. How do I include Mobile Protection in my purchase?

Mobile Protection will be pre-selected when you purchase a mobile phone which is eligible for protection. To opt out of this service, simply uncheck the Mobile Protection checkbox at the checkout page.

7. How can I deselect Mobile Protection at checkout? 

At the checkout page, users can untick the Mobile Protection box to remove it from the cart.