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Shipping and Delivery Services FAQ
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1. How does the Shopee calculate shipping fees?
Shopee calculates shipping fees based on parcel weight and dimensions provided by the seller and the rates of different logistics partners.
2. Will products from different sellers in the same order be delivered by the same shipping method?
No, when you purchase from different sellers in the same order, the product(s) will be delivered based on the shipping options offered by each seller.
For example, if you purchase Items A and B from Seller X and Item C from Seller Y in the same order:
⚠️ Note:
Shipping fees will also be charged separately for products from different sellers.
3. Can I change the shipping option after my order has been shipped?
Unfortunately, you cannot change your shipping option once your order has been shipped out by the seller.
If you need to do so urgently, kindly contact the seller via Shopee Chat to cancel your current order and place a new one instead.
4. Where can I find shipping updates for my order?
To view shipping updates for your orders, please follow the steps below:
Shopee calculates shipping fees based on parcel weight and dimensions provided by the seller and the rates of different logistics partners.
2. Will products from different sellers in the same order be delivered by the same shipping method?
No, when you purchase from different sellers in the same order, the product(s) will be delivered based on the shipping options offered by each seller.
For example, if you purchase Items A and B from Seller X and Item C from Seller Y in the same order:
- Items A and B will be shipped using Seller X's shipping method.
- Item C will be shipped using Seller Y's shipping method.
⚠️ Note:
Shipping fees will also be charged separately for products from different sellers.
3. Can I change the shipping option after my order has been shipped?
Unfortunately, you cannot change your shipping option once your order has been shipped out by the seller.
If you need to do so urgently, kindly contact the seller via Shopee Chat to cancel your current order and place a new one instead.
4. Where can I find shipping updates for my order?
To view shipping updates for your orders, please follow the steps below:
Step 1: Go to To Ship or To Receive under My Purchases under the Me tab
Step 2: Select the Shipment Status of your order
Step 3: View all shipping updates.
5. What if I am not satisfied with the delivery service?
If you're not satisfied with the delivery service, you may leave a rating for Delivery Service when you rate your product(s) after confirming the receipt of your order.
5. What if I am not satisfied with the delivery service?
If you're not satisfied with the delivery service, you may leave a rating for Delivery Service when you rate your product(s) after confirming the receipt of your order.
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