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Shopee Partner FAQ

1. General Questions
2. [Shopee Partner] What is the difference between a ShopeePay Merchant account and a Shopee Partner account?
3. [Shopee Partner] What is MDR?
4. [Shopee Partner] How to issue a refund?
5. [Shopee Partner] How to view transaction details?
6. [Shopee Partner] Withdrawals & Daily Settlement Report

ShopeeFood Merchant FAQ

1. How to Become a ShopeeFood Merchant?
2. [ShopeeFood Merchant] How can I apply to be a ShopeeFood Merchant?
3. [ShopeeFood Merchant] Is ShopeeFood available in my area if I want to become a ShopeeFood seller?
4. [ShopeeFood Merchant] I am already a ShopeePay Merchant, can I also become a ShopeeFood Merchant?
5. [ShopeeFood Merchant] What are the documents required if I am a Halal Food seller?
6. [ShopeeFood Merchant] How do I know if my ShopeeFood application is successful?
7. [ShopeeFood Merchant] What types of food are restricted from being sold on ShopeeFood?
8. [ShopeeFood Merchant] What items are prohibited for sale on ShopeeFood?
9. [ShopeeFood Merchant] What is ShopeeFood's Menu and Content Policy?
10. [ShopeeFood Merchant] What are ShopeeFood's Menu and Content Guidelines? 
11. [ShopeeFood Merchant] Where can I refer to if I need more guidelines and policies regarding about ShopeeFood?

1. Managing your ShopeeFood Merchant Account
2. [ShopeeFood Merchant] How to change/update my Merchant information?
3. [ShopeeFood] How to change My Account details in Shopee Partner?
4. [ShopeeFood Merchant] Why can’t I access the ShopeeFood Merchant app?
5. [ShopeeFood Merchant] How do I apply for a ShopeeFood menu/content change?
6. [ShopeeFood Merchant] How do I change my ShopeeFood admin/staff account?
7. [ShopeeFood Merchant] How do I change the password for my staff in my Merchant App?
8. [ShopeeFood Merchant] How do I set up my store operating hours?
9. [ShopeeFood Merchant] How do I open & close my store or pause my orders?
10. [ShopeeFood Merchant] Why is my Merchant account suspended and how to reactivate it?
11. [ShopeeFood Merchant] How do I terminate / reactivate my ShopeeFood store account?

1. Managing your ShopeeFood Orders
2. [ShopeeFood Merchant] Where can I see live updates on orders received and cancelled
3. [ShopeeFood Merchant] What if my order runs out but the Delivery Partner has arrived to pick up the order?
4. [ShopeeFood Merchant] What if I cannot contact the delivery partner for food delivery?
5. [ShopeeFood Merchant] How do I cancel an order in the partner app?
6. [ShopeeFood Merchant] I received a suspicious order made by 1 buyer for more than 3 times

1. Transaction and Settlements
2. [ShopeeFood Merchant] How to view transactions for all my stores?
3. [ShopeeFood Merchant] When will I receive my settlement amount for completed orders?
4. [ShopeeFood Merchant] What if I experience settlement problems?
5. [ShopeeFood Merchant] Why is there Wallet Adjustment in my transaction?

1. EDC Device FAQ
2. [ShopeeFood Merchant] How to Operate EDC and what to do if my device is malfunctioning
3. [ShopeeFood Merchant] My device is broken/stolen, can I get a replacement?
4. [ShopeeFood Merchant] How to request for EDC thermal paper?

1. Other
2. [ShopeeFood Merchant] I want to report an issue regarding ShopeeFood Delivery Partner?
3. [ShopeeFood Merchant] How to join ShopeeFood Campaign or promotions?
4. [ShopeeFood Merchant] What should I do if my order was canceled but I have already prepared the food items
5. [ShopeeFood Merchant] How to report inappropriate comments/ fake comments in buyer ratings?

ShopeeFood Buyer FAQ

1. General Questions
2. [ShopeeFood] How to cancel a ShopeeFood order?
3. [ShopeeFood] Why can't I access ShopeeFood?
4. [ShopeeFood Buyers] Where can I find my claimed vouchers?
5. [ShopeeFood Buyers] Will my voucher be credited back to my account if my order is cancelled?
6. [ShopeeFood] I want to report an issue regarding ShopeeFood Delivery Partner