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There are 2 main types of vouchers on Shopee:

• Platform vouchers, also known as Shopee vouchers.
• Seller vouchers, which includes both shop and product vouchers.

The promotions that these vouchers offer include Cashback, discount amount, and discount percentage. 

Starting 8 July 2022, Shopee users will be able to apply up to 2 types of vouchers per checkout:

• At least 1 Shop Voucher; and
• 1 Shopee Platform Voucher (Shipping, Discount, or Cashback)

With this improvement, buyers will also be able to enjoy combining Shopee platform vouchers and multiple Seller vouchers in a single order.

Finding vouchers

You can find vouchers on various Shopee pages.  You can start with the voucher page from the Shopee App homepage.

Claiming vouchers

Once you've found a voucher that suits your shopping needs, you can claim them for usage later.
All claimed vouchers can be found on the My Vouchers page. 

Using vouchers

You can use your voucher codes by applying the voucher at checkout.
Alternatively, if you have a voucher code, you can enter it before making payment. 

Reinstatement of vouchers

Vouchers can be reinstated if you applied a voucher on cancelled, returned, or refunded orders. These orders must be approved for a full refund.

If your request was approved for a partial refund, where the refund amount is less than the paid amount, the voucher will not be reinstated.

The reinstatement will happen within 24 to 48 hours, provided that these conditions are met:

• The voucher is still within the validity period for use.
• The voucher was applied to one order only. If you applied your voucher across multiple orders and one of the orders was cancelled, the voucher amount applied to the cancelled order will not be refunded automatically.
  
  

⚠️ Note

If there is a dispute for your return/refund request, any refund will only be credited after a resolution is reached.