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[Return Refund] When will I receive my refund?
English | Bahasa Malaysia
The refund process is different for each payment method used:
Payment Method | Refund Destination | Timeline |
ShopeePay | ShopeePay | Within 24 hours |
Credit/Debit Card | Credit/Debit Card | 3-5 working days |
Credit Card Installment | Credit Card | 3-14 working days |
Google Pay | Credit/Debit Card | 3-5 working days |
Apple Pay | Credit/Debit Card | 3-5 working days |
Cash Payments at Convenience Stores | ShopeePay / Registered Bank account in Shopee | Within 24 hours |
COD | ShopeePay / Registered Bank account in Shopee | Within 24 hours |
SPayLater | SPayLater | The amount will be credited back to your SPayLater’s available balance within 24 hours |
Online Banking | Bank Account | Within 1-3 working days |
- The refund timeline shown above refers to the processing time on Shopee’s end. Delays may occur due to processing by the respective payment gateway or bank.
- The same refund timeline applies to Digital Product purchases.
How to check your refund status?
You may check on the latest status by following these steps:
1. From Shopee App, Click "Me" and then Click on "My Purchases"
2. Find your order under the "Return/Refund" Tab
3. Select the order by clicking on "View Details’"
4. You will be able to see the status of your Return/Refund request from this page
⚠️ Note:
- If your ShopeePay remains inactive for 72 hours, the refund will be sent to your default bank account within 1-3 working days.
- If ShopeePay is not activated or no bank account is available for over 60 days, a Shopee voucher of equivalent value may be issued.
- Vouchers used will be refunded to the buyer for full refund cases only.
- Shopee Coins used will be refunded fully for full refunds and partially for partial refunds.
- If the seller fails to respond within 3 days, your Return/Refund request will be auto-accepted.
- You are advised to keep an eye on the case and may need to respond promptly should the Shopee Agent require more evidence from your end. Should the seller decide to negotiate before you return an item, you are given 1 calendar day to counter the offer or accept the offer. No response from either party within 1 calendar day will result in you having to return the item as per the initial approval.
- For purchases made using a debit card from certain banks, users must enable online purchases without OTP in their card settings for a successful refund credit.
For further assistance, kindly contact us via the channels at the bottom of the page.
