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[Account Safety] What should I do if I cannot complete the verification puzzle during sign up/login?

If you are having trouble completing the verification puzzle, do:

  1. Try again and match the puzzle piece as closely as possible using the slider.
  2. Select the refresh icon to generate a new puzzle and try again.

 

G0036-Item-1-Generating new captcha verification puzzle on Shopee App If the problem persists, kindly contact us via the channels at the bottom of the page.

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