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[Delivery] Can I change my delivery address after my order has been placed?
To change your delivery address after placing an order, ensure that the following criteria are met:
- For Shopee Supported Logistics: The seller has not arranged the shipment.
- For Non-Shopee Supported Logistics: Payment has been confirmed.
- Address Change Limit: There has been no prior address change request for this order, as delivery addresses can only be updated once per order.
- Shipping Fee Impact: The new address does not result in a higher shipping fee (e.g., from West Malaysia to East Malaysia or vice versa).
- Voucher Usage: No Free Shipping Voucher was applied to the order.
If all conditions are met, you can proceed with your address update request by following the steps below:
Step 1: Select the To Ship section under My Purchases in The Me tab
Step 2: Select the order
Step 3: Click on CHANGE
Step 4: Select the new delivery address
Step 5: Press the CONFIRM button
đź’ˇ Tips:
- If you need to change to a new address not saved in our system, you can add the address on the Address Selection page as shown above.
In cases where the seller has already shipped your parcel, you may still attempt to change your address by following these steps:
- For Shopee Supported Logistics: Contact the logistics partner directly to request an address change.
- For Non-Shopee Supported Logistics or the seller's own delivery fleet: Reach out to the seller via Shopee Chat to request assistance.
If the seller has not shipped the order yet but you cannot update your address:
- Cancel the Order: You can proceed to cancel the order.
- Inform the Seller: Notify the seller via Shopee Chat about the cancellation request to update the address.
⚠️ Note:
- Cancellation requests are subject to the seller’s approval. If the seller rejects your request, the order will proceed as usual.
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