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To change your delivery address after placing an order, make sure you meet all 5 criteria:

• The seller has not arranged shipment (for Shopee Supported Logistics)
• Payment has been confirmed (for Non-Shopee Supported Logistics).
• There is no previous address change request for the order. Delivery address can only be changed once for each order.
• The new address does not incur a higher shipping fee (i.e West Malaysia to East Malaysia or vice versa)
• No Free Shipping Voucher was used.

If you meet the criteria, follow these steps:

Step 1: Select the 'To Ship' section under 'My Purchases' in The 'Me' tab

Step 2: Select the order 

Step 3: Click on 'CHANGE'

Step 4: Select the new delivery address

Step 5: Press the 'CONFIRM' button

💡 Tips:

To change to a new address not saved in our system, you can add a new address on the Address Selection page.

Given the chance that the seller has shipped out your parcel, you may attempt to change your address by following the instructions below: 

• Contact us via the channels at the bottom of the page.
• Contact the logistics partner directly to change your delivery address.
• Chat with the seller if the order is shipped via the seller's own delivery fleet or Non-Shopee Supported Logistics. 

However, if the seller has yet to ship the order and you are unable to change your address:

• You may proceed to cancel your order.
• Kindly inform the seller via Shopee Chat that you need to cancel to change the address.
• However, the cancellation request is subject to the seller's approval. If the seller rejects your cancellation request, the order will proceed as usual.