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[New to Shopee] Why can’t I upload photos/videos to Shopee App?

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If you're having trouble uploading photos/videos from your device to Shopee App, it may be because you have not granted permission to Shopee App to access photos on your device.

 

To grant Shopee App access to photos on your device:

 

For Android users

Go to your device’s App settings > Select Shopee App > Permissions > Select Files and media > Allow management of all files.

 

G0039-Item-1-Allowing camera and files and media access for Shopee App on Android

 

 

 

For iOS users

Go to your device’s App settings > Select Shopee App >  Enable toggle for Camera.

 

G0039-Item-2-Allowing camera and files and media access for Shopee App on iOS

 

After granting access, open Shopee App and try uploading again. 

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