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We know that sometimes you may not be able to fulfill an order, whether due to out-of-stock items, sudden kitchen issues, or unexpected circumstances.
✅ Good news! With our new self-cancellation feature, you can now manage cancellations quickly and easily within the Shopee Partner App.
How to cancel an order
Step 1: Click on the “Edit/Cancel Order” button in the Order Details page
Step 2: Select the reason for cancellation and call the customer before confirming the cancellation of the order.
⚠️ Important Notes: