Hi, how can we help?

Avoid scams that trick you into providing personal information by following these guidelines: 1. Download the official Shopee App

1. Get your Shopee App via these official sources to enjoy the latest security updates.
2. Android Play Store
3. iOS App Store
4. Huawei App Gallery

2. Keep all transactions within Shopee

1. When you're buying on Shopee, always make sure to keep all transactions within the Shopee app or our official website—shopee.com.my
2. Be wary of anyone who asks you to make payment without going through the checkout page.

3. Look out for suspicious-looking messages

1. Poor spelling and grammar, or links that request for sensitive information such as your password, or one-time password (OTP) are signs of a scam message.

4. Never share sensitive account information

1. Account information such as passwords, OTPs, password reset links, and even a photo of yourself can help fraudsters get access to your account.
2. As Shopee will never ask you for this information outside of the Shopee App, be wary of those who ask.

5. Practise good password habits

1. Change your account password and ShopeePay PIN number regularly
2. Avoid using the same passwords/PIN numbers across different platforms

If you suspect that you've received a scam message, reach out immediately to our Shopee Customer Service via the channels below. 

You can report it to our live agents by following the steps below: 

Go to the Me tab > Chat with Shopee > select Chat with Live Agent.

Learn more about common scams and how you can deal with them.