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⚠️ Important Reminder
When reporting a scam, please provide:
- Your phone number
- Date and time of the incident
Providing this information helps us process your report more efficiently.
Avoid scams that trick you into providing personal information by following these guidelines:
1. Download the official Shopee App
Get your Shopee App via these official sources to enjoy the latest security updates.
- Android Play Store
- iOS App Store
- Huawei App Gallery
2. Keep all transactions within Shopee
- When you're buying on Shopee, always make sure to keep all transactions within the Shopee app or our official website—shopee.com.my
- Be wary of anyone who asks you to make payment without going through the checkout page.
3. Look out for suspicious-looking messages
- Poor spelling and grammar, or links that request for sensitive information such as your password, or one-time password (OTP) are signs of a scam message.
4. Never share sensitive account information
- Account information such as passwords, OTPs, password reset links, and even a photo of yourself can help fraudsters get access to your account.
- As Shopee will never ask you for this information outside of the Shopee App, be wary of those who ask.
5. Practise good password habits
- Change your account password and ShopeePay PIN number regularly
- Avoid using the same passwords/PIN numbers across different platforms
If you receive a suspicious message or suspect fraud, contact Shopee Customer Service immediately. Learn more here: [Customer Service] How do I contact Shopee Customer Service? (Chat)
🔍 Want to learn more about common scams and how to protect yourself?. Stay informed and stay safe!