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[Account Safety] How do I avoid & report scam/suspicious activity?

English | Bahasa Malaysia

 

Your safety is our top priority. Scammers are always coming up with new tricks to steal personal information or money, but you can stay one step ahead by following these tips. 

 

 

How to avoid scams?

1. Download the official Shopee App
Get your Shopee App via these official sources to enjoy the latest security updates.

  • Android Play Store
  • iOS App Store
  • Huawei App Gallery

2. Keep all transactions within Shopee

  • When you're buying on Shopee, always make sure to keep all transactions within the Shopee app or our official website—shopee.com.my
  • Be wary of anyone who asks you to make payments without going through the checkout page.

3. Watch out for suspicious-looking messages

Scam messages often:
  •  Have poor spelling or grammar.
  • Contain links asking for your sensitive information, such as your password, one-time password (OTP), or personal details. 
 

4. Protect your sensitive information

Never share:
  •  Passwords
  • OTPs
  • Password reset links
  • Photos of yourself that could be used for verification
 
Note: Shopee will never ask for these details outside the Shopee App. Be wary of those who ask. 
 

5. Practise using strong passwords

  • Change your account password and ShopeePay PIN (Personal Identification Number) regularly
  • Avoid using the same passwords/PINs across different platforms

 

How do I report a scam or suspicious activity?

⚠️ Important reminder
When reporting a scam, please provide:

  • Your phone number

  • Date and time of the incident

 

Providing this information helps us process your report more efficiently.

 

Report immediately if:

  • An unfamiliar third party claiming Shopee affiliation contacts or approaches you.

  • Unidentified numbers offering part-time jobs message you via text or WhatsApp.

  • Unknown individuals request sensitive details through links in text or WhatsApp.

  • Shopee sellers direct you to perform transactions via external channels (QR codes, e-wallets, direct transfers, etc).

  • You disclose your OTP code to unknown parties.

  • You were deceived into initiating payments for third-party entities.

 

 

Who to contact?

 

If you are a victim or encounter suspicious online activities, promptly report it to the nearest police station or through:

 

  • National Scam Response Centre (NSRC) (8:00 AM to 8:00 PM) by dialling 997 to report the scam case or refer to the NSRC website for more info

  • SEMAKMULE is a PDRM platform to check on bank accounts and telephone numbers involved with commercial crimes 

  • CCID Infoline (8:00AM to 12:00AM), a PDRM WhatsApp channel to check on the status of police reports and submit information on commercial crime cases: 013-211 1222

  • CCID Scam Response Centre (8:00AM to 8:00PM), a PDRM information hotline to submit information or inquire information on online scams: 03-26101559 / 03-26101599

 
 

For Shopee-related issues:

 

 

  • If you encounter sellers offering suspicious products or receive suspicious links via email, SMS, or WhatsApp, please contact our customer service via the channels at the bottom of the page, and we will promptly investigate the matter. 


🔍 Want to learn more about common scams and how to protect yourself?. Stay informed and stay safe!

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