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[My Account] Why was my account deletion request rejected?
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If your account deletion request was rejected, here are the possible reasons:
1. Account Limitation/Restriction:
- Learn more about account limitations here.
- To reinstate your account, check our guide on why you are unable to log in to your Shopee account.
2. Multiple Registrations with the Same Phone Number:
Your phone number may have been used to register multiple Shopee accounts.
- Contact us using the channels at the bottom of this page to explain the multiple sign-up instances linked to your number.
3. Ongoing Orders:
All orders must be completed before requesting account deletion.
- This includes orders in delivery or return/refund processes.
- An order is considered complete when:
- Refunds are issued to buyers.
or - Payments are released to sellers.
4. ShopeePay Balance or Ongoing Transactions:
To delete your account, ensure your ShopeePay balance is zero.
- Withdraw your remaining balance to your bank account. Learn how to withdraw your balance here.
- Complete any ongoing ShopeePay transactions (e.g., withdrawals or transfers).
Note: If you're having difficulty withdrawing your ShopeePay balance , you may contact us via the channels at the bottom of this page.
5. Outstanding SPayLater Bill:
- Verify that there are no unpaid SPayLater bills. Learn how to settle SPayLater bills here.
6. Outstanding SLoan Bill:
- Ensure all SLoan bills are cleared. Learn how to settle SLoan bills here.
7. Open Case with Shopee:
You cannot delete your account if there are open cases.
- Once the case is resolved, you can proceed with your account deletion request.
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