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How do I ship my return parcels?
Once your request for a return has been approved, you will be required to select your preferred return shipping method within 2 days and return the item(s) to the seller within the next 5 days.
1. Drop off method
You can return your parcel easily by dropping it off at any of Shopee Free Return’s logistics partners which are SPX Express, J&T Express and PosLaju. Refer to the return processes for this method below.
- Return process for SPX Express
- Return process for PosLaju
- Return process for J&T Express
2. Pick up method
You may choose to return your parcel by arranging a pick-up with Flash Express, SPX Express and J&T Cargo at your desired time and address, free of charge! Refer to the Return Process for this method below.
- Return process for J&T Cargo
- Return process for SPX Express
- Return process for Flash Express
⚠️Note:
- For J&T Cargo, parcels must be a minimum weight of 30kg and a maximum of 500kg whereas for SPX Express, parcels must be 20kg or less for pick up. Available in West Malaysia only
3. Self arrange method
You can self-arrange the return shipment of your parcel using traceable mailing options (with the tracking number provided). Refer to the Return process for self arrange for more information.
⚠️Note:
- Do note that you will have to bear the return shipping fees for this method
Where do I ship my return parcels?
For local orders:
- You will need to ship your return parcel either directly to the seller’s return address or Shopee Warehouse (for purchases from Shopee Mall).
- Ensure that you select your choice of return process within 2 days to ship your return parcel within 5 days of the approved request date, and upload the proof of postage via the Shopee App.
- Effective 26 December 2023, you will be able to change your return shipping information (ie. shipping method, pickup address, scheduled pickup date/ time) even after it has been confirmed. You will no longer need to cancel your return request, re-raise another request, and go through the previous steps to reach the select shipping option page again.
For overseas orders:
- Our Shopee Dispute Team will contact you to advise on the return address.
- Do ensure that you select your choice of return within 2 days and ship out the item(s) to be returned within 5 days. If not, your return request will be automatically cancelled and the funds will be released to the seller.
What are the parcel dimensions and weight for the Free Buyer Return Programme?
⚠️ Note:
If your parcel exceeds the weight or dimension limit as shown above, you will not be able to proceed with the return. (Refer to the return process for more information).