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You’ll need a One-Time Password (OTP) for:
- Signing up for a Shopee account
- Resetting your password
- Logging in to your Shopee Account
- Adding or updating a bank account/card
- Changing/Updating phone number
- Changing/Updating email
⚠️ Note: If you have used OTP to log in within the last 30 days, the phone number login option will be hidden. You will be prompted to verify using email or password if available.
Common reasons you didn't receive the OTP:
- Network Issues: Weak or unstable signal may delay delivery.
- Incorrect Contact Information: The phone number or email address might be incorrect or outdated.
- Blocked Numbers: Check if your phone blocks messages from unknown numbers.
- Service Provider Delays: Your provider may experience temporary issues.
- Email Spam/Junk Filters: Your email's spam/junk folder might contain the OTP.
Basic Troubleshoot (Waiting for OTP):
Try these simple steps before reaching out for help:
Look for OTP in Your Email
- If using email for 2FA, check your inbox and spam/junk folder.
- Ensure it's the email linked to your Shopee account.
Ensure a Strong Network Signal
- Move to a location with better phone reception.
Don't Leave the OTP Page
- Stay on the page where you requested the OTP.
Allow Time for OTP Delivery
- Wait for 30 seconds after requesting.
- If no OTP arrives, wait another 30 seconds (total 60 seconds).
Request OTP Again
- Request OTP again after 60 seconds.
- You can retry up to 4 times. If still no OTP, refer to Advanced Troubleshooting for further help.
Advanced Troubleshoot (Airplane Mode/Phone OFF ON):
If none of the above steps help, reach out to Shopee Customer Service with the following details to speed up resolution:- Shopee username
- Date and time you tried to request the OTP
- Phone model and version (Android/iOS)
- Service provider
- Last page during code request (e.g., password reset, bank update)