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Oh no! 😨 Forgotten your password? Don't worry, we've all been there. Let's get you back into your account quickly! Follow these steps to reset your password via the Shopee App:

1. Using Your Phone Number:

• Tap on "Forgot?" on the Log In page.

• Enter the Phone Number linked to your account.

• Select "Next."

• Complete the CAPTCHA (if required).

• Enter the Verification Code sent via Whatsapp/SMS.

• Set your new Password.

• Hit "Okay." and you’re back in! 🎉

2. Using Your Email Address:

• Tap on "Forgot?" on the Log In page.

• Enter the Email Address linked to your account.

• Select "Next."

• Complete the CAPTCHA (if required).

• Enter the Verification Code sent via Email.

• Set your new Password.

• Hit "OKay" and you’re good to go! 🚀
  
  

⚠️ Note:

• Please refer to this article if you would like to learn how to reset your account password via the Shopee website.
• If you've lost access to your phone number and can't log in, please fill out the Change Mobile Number Form.

• If you can’t access your email, reach out to our Customer Service via the contact options at the bottom of this page. We're here to help! 😊

Pro Tip: Setting a Strong Password

• Use a mix of upper and lowercase letters, numbers, and symbols to create a strong password.

• Avoid using easily guessable information like your birthday or names.

• Regularly update your password to keep your account secure.