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[New to Shopee] Why can't I sign up with my phone number?

EN | BM 

 📱 Important Note:
You can only log in/sign up to the Shopee Malaysia using a local phone number .

If you’re unable to sign up using your phone number, it may already be linked to an existing Shopee account. Please note that:

  • A phone number can only be registered to one Shopee account.
  • The same rule applies to email addresses.

Why is my phone number already linked to an existing Shopee account? 

Here are two possible reasons:

1. You have an existing account with the same phone number
  • You may have signed up for Shopee before.
  • Try logging in with your existing credentials.
  • Forgot your password? Learn how to reset your password.

 

2. Your phone number was recycled
  • Mobile service providers often recycle phone numbers.
  • It’s possible that your number was previously owned by someone else.

 

⚠️ Don’t worry! The previous owner has no access to your Shopee account. This just means the outdated information is still stored in our system.

How to Fix This Issue
Option 1: Reclaim Your Phone Number

Option 2: Use Your Email Address First

If the reclaim process fails and you’re prompted to contact Customer Service:
  • Sign up with your email address instead. 
  • This will allow us to update your phone number for use with your account more efficiently.


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