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[New to Shopee] Why can't I sign up with my phone number?
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Option 2: Use Your Email Address First
If the reclaim process fails and you’re prompted to contact Customer Service:
Need More Help?
For further assistance, please contact Shopee Customer Service via the channels listed at the bottom of the page. .
📱 Important Note:
You can only log in/sign up to the Shopee Malaysia using a local phone number .
If you’re unable to sign up using your phone number, it may already be linked to an existing Shopee account. Please note that:
You can only log in/sign up to the Shopee Malaysia using a local phone number .
If you’re unable to sign up using your phone number, it may already be linked to an existing Shopee account. Please note that:
- A phone number can only be registered to one Shopee account.
- The same rule applies to email addresses.
Why is my phone number already linked to an existing Shopee account?
Here are two possible reasons:
1. You have an existing account with the same phone number
1. You have an existing account with the same phone number
- You may have signed up for Shopee before.
- Try logging in with your existing credentials.
- Forgot your password? Learn how to reset your password.
2. Your phone number was recycled
- Mobile service providers often recycle phone numbers.
- It’s possible that your number was previously owned by someone else.
⚠️ Don’t worry! The previous owner has no access to your Shopee account. This just means the outdated information is still stored in our system.
How to Fix This Issue
Option 1: Reclaim Your Phone Number
How to Fix This Issue
Option 1: Reclaim Your Phone Number
- Learn how to reclaim your phone number here.
Option 2: Use Your Email Address First
If the reclaim process fails and you’re prompted to contact Customer Service:
- Sign up with your email address instead.
- This will allow us to update your phone number for use with your account more efficiently.
Need More Help?
For further assistance, please contact Shopee Customer Service via the channels listed at the bottom of the page.
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