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Unsuccessful login attempts to your Shopee account may occur due to the following reasons:

1. Incorrect password

Check that you have entered your password correctly. If you have forgotten your password, find out how you can reset your password.

2. Expired verification code 

When you receive the verification code (OTP) sent via SMS to the phone number linked to your Shopee account, ensure that you enter the verification code within the 60-second time limit. Otherwise, you’ll have to request for a new one to be sent again once the time limit is up. 

⚠️ Note

If you fail to receive your verification code, find out why you might have issues receiving OTPs via SMS and how to resolve them.

3. Limited account

Your account may be limited due to: 

• Security reasons, such as suspicious login activity or suspected hacking attempts.
• Other reasons include a violation of Shopee’s policies.

To learn how to reinstate your account, please look at our Help Center article on why you are unable to log in to your Shopee account. 

⚠️ Note

Users who violate Shopee policies may be permanently suspended. Refer to our Terms of Service and Community Rules for more information. 

4. Technical issues

Login errors may sometimes occur due to technical issues. Ensure that your Shopee App is updated to the latest version and that you’re using a stable internet connection. 

5. Incorrect password for third-party accounts

If you are trying to log in with your Google, Facebook, or Apple account, ensure that the account and password for the third-party account are correct.