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If you receive an in-app notification or email about:

• Changes to your account’s critical information (e.g., password, phone number, email), or
• A login attempt that you did not make,

Take these steps immediately:

✅ Change your Shopee account password and ShopeePay PIN.
✅ Contact Shopee Customer Service for assistance. You can reach us via the channels listed at the bottom of the page or chat with our live agents by following this guide: How do I contact Shopee Customer Service?

Why Did I Receive This Alert?

You might get these notifications when:

🔹 You make changes to important account details (password, phone number, or email).
🔹 You log in from a new device, browser, or location for the first time.
🔹 You use incognito or private browsing mode to log in.
🔹 You log in after clearing your browser cookies.
🔹 Someone else is trying to access your account without permission.

What Should I Do?

• If you made the changes yourself, no action is needed.
• If you did NOT make these changes or login attempts, secure your account by contacting Shopee Customer Service immediately.

⚠️ Important Reminder

To keep your account safe, Shopee sends security alerts whenever there are changes to your account details or login activity from an unrecognized device or location. This allows you to act quickly if someone else tries to access your account.

Stay alert and protect your account! 🚀