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Reason

Criteria

Wrong products 

Shopee will check the product against the seller’s listing to verify that the wrong product was sent (e.g. wrong size/colour, different product).

Damaged products 

Shopee will check for physical damage on the product (e.g. dents, scratches, broken pieces), the product's packaging, and the original packaging of the parcel (if available).

Faulty products 

Shopee will coordinate the device/product checks to verify that the product is malfunctioning or does not work as intended.

Counterfeit products

Shopee will verify the product’s authenticity.

Item Does Not Fit (Wrong Size) 

Shopee will check if the items are eligible for return. Refer here for a detailed list of products that are eligible products.

Change of Mind

Shopee will check if the items are eligible for return and the item is returned in the original condition received.

Empty/Suspicious Parcel

Shopee will check for physical damage on the packaging (e.g. torn, signs of repackaging, double cellophane tape, etc.) and the consignment note on the parcel. 

Expired Product

Shopee will check for the expiry or manufacturing date stated on the product.