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[Digital Products] How do I check the order status for Digital Products?
English | Bahasa Malaysia
You can check the status of your digital product orders via the Shopee and ShopeePay apps by following these steps:
Go to the "Me" tab on the Shopee app homepage.
Select "Prepaid, Bills & Tickets" under your orders section.
Filter your orders based on the status:
To Pay
To Receive
Completed
Cancelled
Refund
Select any order to view more details.
Via the ShopeePay App:
Open the ShopeePay app, then tap on "Bills & Payment".
Tap the "Orders" icon at the top right corner of the screen.
Check your order status using the available filters:
To Pay
To Receive
Completed
Cancelled
Refund
⚠️ Note
Transactions for digital products will be processed once payment is made. Do note that some digital products (e.g. Prepaid SIM top-up) will require buyers to take before an order can be considered completed.