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A voucher (e.g. Cashback vouchers, Shopee discount vouchers, Shop discount vouchers) used for an order will be refunded if your return/refund request has been approved for a full refund.

If your request is approved for a partial refund (i.e the refund amount has been adjusted), the voucher used for the order won’t be refunded.

⚠️ Note: If there's a dispute for your return/refund request, any refund will only be credited after a resolution is reached.