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[ShopeePay] How do I withdraw funds from ShopeePay?
English | Bahasa Malaysia
ShopeePay has two types of sub-wallets:
- Transferable balance includes top-ups made from online banking, Maybank2u, and debit cards.
- Non-transferable balance refers to the top-ups made using credit cards and cash.
1. Transferable Balance
Here's how to withdraw your transferable balance:
Step 1: Go to ShopeePay, select Withdraw
Step 2: Select Bank Account and input your withdrawal amount
Step 3: Tap Next
Step 4: Tap Confirm
Step 5: Enter your ShopeePay PIN
Step 6: Withdrawal details will be displayed
📌 Important notes
Withdrawals cannot be cancelled once confirmed.
You can only withdraw to your own bank account. Any withdrawals to a bank account that is not in your name will be rejected, including joint bank accounts.
- You can submit your withdrawal on the weekends/public holidays, but note that it will take 1-3 working days to be processed.
You can't withdraw funds without verifying your identity.
The minimum withdrawal amount is RM1.00.
You can review your withdrawal details under Last Transactions.
2. Non-Transferable Balance
Here's how to troubleshoot ShopeePay withdrawals:
- Restart the Shopee App
- Verify & re-enter your bank details
- Your bank account data is incorrect, so the withdrawal has been paused. You'll be notified to remove the incorrect bank account details and add the correct one.
- You have made a transfer to the wrong bank account:
❌ Non-existent account: Withdrawal cancelled.
✅ Existing account (wrong recipient): Contact your bank directly to recover funds.
If none of the above applies to you, kindly contact us via the channels at the bottom of the page.