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Orders and Cancellations FAQ

English | Bahasa Malaysia
 
Here are some common enquiries on orders and cancellations: 
 
  1. [Order Protection] What is Shopee Guarantee?
  2. [New to Shopee] How do I buy multiple products from different sellers in the same order?
  3. [Payment] How long do I have to make payment for my unpaid order?
  4. [Order Changes] Why was my order split by the seller?
  5. [Order Cancellation] Can I cancel my order?
  6. [Order Cancellation] Why was my order automatically cancelled by Shopee?
  7. [Order Cancellation] How will I get my refund for cancelled orders?
  8. [Order Tracking] How do I check the status of my order?
  9. [Order Tracking] How do I track my overseas order?
  10. [Order Tracking] How long will it take for me to receive my order?
  11. [Order Tracking] What should I do if the pickup for my order is unsuccessful?
  12. [Order Tracking] What should I do if I have not received my order after the Estimated Delivery Date?
  13. [Digital Products] What should I do if my Shopee e-voucher is invalid or fully redeemed?
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