English | Bahasa Malaysia
If you enter the wrong PIN for your ShopeePay account 5 times within half an hour, your account will be temporarily locked for 30 minutes as a security measure.
After the 30-minute period, you can resume PIN verification.
⚠️ Important note: If you continue to enter the wrong PIN for 8 consecutive times, your ShopeePay account will be locked permanently. To unlock it, you'll need to contact us via the channels at the bottom of the page.
What do I need to unlock my ShopeePay account?
Please provide the following when you contact our Customer Service team to assist you with unlocking your ShopeePay account:
Our team can better assist you in unlocking your ShopeePay account if you provide the above information.