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Please note that for Domino's Pizza orders, you may refer HERE for information on how to request a refund.

We are sorry that you are having issues with your food order. ShopeeFood strongly advises you NOT to consume the food and beverages you receive under the following conditions and to immediately report them to our Customer Service:

1.Food Packaging is damaged/tampered

If you have received a damaged/tampered or opened packaging food

2.Order is not Served Properly

If your order is not presented properly, ie: Food is undercooked, food served is out of date, stale, overcooked, or unpleasantly overshadowed by acridness (burned), you can report this to us for further inspection.

3.The food or drink I ordered made me unwell after consuming

If the food/drink you ordered through ShopeeFood makes you unwell or causes diarrhea.

Please ensure you provide:

• Proof of diagnosis from the doctor
• Name of Restaurant/Shop/Merchant
• Date/Time of food consumption

Please raise a refund request via your order page. You may refer to HERE for the steps for your guide.

Notes:

1. Kindly ensure that all the complaints need to be reported to us within 24 hours of the order being received.
2. Upon receiving your complaint, we will investigate and revert back at the soonest time possible.
3. We take quality issues seriously and will ensure action is taken if indeed your condition was caused by food served by our merchant