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Online shopping scams have become a lot more rampant especially now as we are spending more time online be it to shop, sell, or browse.

You may likely encounter or hear about a scam every so often.

Here are 7 steps you can take to avoid online shopping scams:
 

Never share your details

Avoid sharing your details such as address, phone number, identification card number, online banking login details, or credit/debit card OTP. Keep this information strictly to yourself only.

Always be aware

Question deals and promotions that sound too good to be true. A contest that offers an insane amount of rewards or an attractive job opportunity/income that requires you to make upfront payments first is a scam.

Verify information

Do not accept or respond instantly, no matter how urgent. Instead, verify the situation through reliable sources and official platforms.

Remain calm

If you receive a call, a message, or an email from an authority that demands you to take action instantly or you’ll get into trouble, stay calm and immediately call the authorities through official contacts to verify the situation with them.

Pay attention to the sender’s information

Do not respond to any calls or messages from a private number or a foreign number and emails that end with a random domain.

Strengthen your online accounts

Setting a strong password combination, updating your software to the latest version, or enabling two-step verification are some of the effective ways to prevent account hacking.

Find out more about how to make your Shopee account safe.

Always refer to an official source

There are many ways in which a scammer may fool you, this may include impersonating someone they are not. When in doubt, always refer to the verified and official channels such as Shopee’s official website or official social media accounts. 

What should you do if you encounter an online shopping scam? 
 

If you've encountered suspicious online activities, Shopee strongly encourages you to report it to the nearest police station or via:

• SEMAKMULE - a PDRM platform to check on bank accounts and telephone numbers involved with commercial crimes: https://semakmule.rmp.gov.my/
• CCID Infoline (8:00 AM to 12:00 AM) - a PDRM WhatsApp channel to check on the status of police reports and submit information on commercial crime cases: 013-211 1222
• CCID Scam Response Centre (8:00 AM to 8:00 PM) - a PDRM information hotline to submit information or inquire information on online scams: 03-26101559 / 03-26101599