Hi, how can we help?

[Order Cancellation] Can I cancel my order?

EN | BM | CN

Yes, but there are a few important things to note before cancelling.

⚠️ Important Notes:

You can only cancel an order once.
If your cancellation is rejected or withdrawn, you can’t submit another cancellation request for the same order.
This article applies to Shopee Marketplace orders only. For ShopeeFood, check here 👉 How to cancel a ShopeeFood order?

Please take note of the following information regarding order cancellation:

📦 When can I cancel my order?

Order Type

Cancellation Rules

Paid Local & Overseas Orders (No Pre-Order)

✅ Before shipment arranged: Cancel instantly

📦 After shipment arranged: Needs seller’s approval

Paid Pre-Order Orders

🕒 Must cancel within 1 hour after placing the order

✅ Needs seller’s approval

⏳ If seller doesn’t respond within 1 day, it will be auto-cancelled and refunded

How to check the status of your cancellation request

Check Status Cancellation Eng.gif

Step 1: Select View Cancellation Details under My Purchases

Step 2: Check the cancellation status of your order

How to withdraw your cancellation request

Withdraw Status Eng.gif

If you change your mind about the cancellation, you can withdraw your request using the steps below:

Step 1: Select the order that you requested to cancel

Step 2: Click on Withdraw Request

Step 3: Click on Confirm

💰 What happens after cancellation?

Once your cancellation is confirmed, your refund will be processed according to your original payment method.
👉 Learn more here: How will I get my refund for cancelled orders?

Are you satisfied with the article?

Satisfied

Unsatisfied