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[Order Cancellation] How will I get my refund for cancelled orders?
Refunds are processed promptly, but timelines may vary based on your payment method. Please refer to the table below for clarity:
Payment Method | Refund Destination | Timeline | Further Details |
ShopeePay | ShopeePay | Within 24 hours | 1. If your ShopeePay remains inactive for 72 hours, refund will be sent to your default bank account within 1-3 working days |
Credit/Debit Card | Credit/Debit Card | 3-5 working days | 1. The timeline is depending on your bank or payment gateway |
Credit Card Installment | Credit Card | 3-14 working days
| The timeline is depending on your bank or payment gateway |
Google Pay | Credit/Debit Card | 3-5 working days |
|
Apple Pay | Credit/Debit Card | 3-5 working days |
|
Cash Payments at Convenience Stores | ShopeePay / Registered Bank account in Shopee | Within 24 hours |
|
COD | ShopeePay / Registered Bank account in Shopee | Within 24 hours |
|
SPayLater | SPayLater | The amount will be credited back to your SPayLater’s available balance within 24 hours |
|
Online Banking | Bank Account | Within 3-5 working days
| The timeline is depending on your bank or payment gateway |
You'll be notified via in-app notifications and email once your refund is processed. To check for such notifications, go to Order Updates via the Notifications tab on the Shopee app.
⚠️Note: For refunds credited to ShopeePay
- If you've yet to set up ShopeePay, you'll be prompted to do so within 72 hours
- If you didn't set up ShopeePay after 72 hours, you'll be prompted to add a bank account to receive your refund which will be credited within 1 to 3 working days
- The refunded amount in your ShopeePay account can be used for future purchases or withdrawn